Fly Flat FAQ
Clear your Doubts
We promise to provide the easiest to use flight booking experience at your fingertips with the best prices on long-haul international luxury travel in the business. Coupled with the flexibility to book one-way and last-minute stress-free.
We buy airline miles and credit card points from businesses that don’t use them at wholesale rates. Then we use those miles to book tickets for our clients at prices not available to the public. It’s easy, that’s the point!
You don’t earn miles yourself when you book a flight with miles and changes can also be a little more difficult. To change a flight you booked with miles there has to be another flight available with miles to change to which can limit options if availability is scarce. To read our complete policy on changes and cancelations click here.
When we book you a heavily-discounted ticket with miles you will not earn miles for that flight. Not every ticket we book is with miles, but the best deals typically are.
We average 40% off retail prices for international business and first-class tickets.
Not every flight is available to book with miles so if you have limited flexibility or are looking for a specific flight we may not have a mileage deal that fits your preferences. However, we guarantee at least 5% off any retail international business or first class flight so no matter what itinerary you are looking for you can come to us to make sure you’re getting the best price.
We require all of our clients to have a credit card on file with us before their first booking, however, we can take payment many different ways to fit your preference. Once your booking is complete we’ll send you an invoice with payment instructions for whichever payment method you prefer. We currently accept payment via credit card, Zelle/Chase Quickpay, Paypay/Venmo, ACH, and various cryptocurrencies including BTC, ETH, BCH, XMR, and many more.
To book you a ticket we need your full legal name, your date of birth, and depending on the airline your passport information. We also require all of our clients to have a credit card on file with us before their first booking. Optionally we ask all of our new clients to tell us as much about their travel preferences as possible so we can tailor itineraries to fit them best. You can submit all this information through your dashboard upon signup. Credit card information is stored separately in Stripe’s secure database
Most mileage tickets can be changed or canceled for a fee, however, there are a few differences between changing a mileage ticket compared to a standard retail ticket. To read our full policy on changes and cancelations click here.
We cannot offer discounts on economy and premium economy tickets because booking these flights with miles is often not cost-effective and actually more expensive than retail prices. If you’d like us to book you economy flights, out of convenience we charge a $50/Person fee to do so. If we are booking you an economy leg as a part of a larger itinerary in business or first class we won’t charge a fee for that booking.
How It Works
ASK OUR FLIGHT CONCIERGE ABOUT LAST-MINUTE SEAT SALES
At Fly Flat you work with a personal flight concierge whose priority is to understand your travel needs. Whether you travel on business or leisure we find the best-value solution to enhance your travel experience and minimize costs.
Get in touch with an expert
Request a quote and tell us your desired itinerary, destination, or travel details.
Sit back and relax
Your flight concierge will begin searching for open seats and discounted prices
Choose and travel
With 2 hours – and usually faster – we will send you the best options.
What Clients Say
Don't Take Our Word For It
We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public.
I have worked with Fly Flat for several months. The team’s ability to identify opportunities as well as resolve any issues in a quick and timely manner is unparallel. I would recommend reaching out if you want to ensure a smooth process and I will continue to refer friends to Fly Flat.
I had a last-minute international flight and the airlines wanted a crazy amount. That’s when I found FlyFlat. It was fast and easy, and I saved over $6,000.
Very helpful, easy to work with. FlyFlat often has a great deal to offer which saves us a decent amount of money. Thanks for the great service