Fly Flat FAQ

Clear your Doubts

We promise to provide the easiest to use flight booking experience at your fingertips with the best prices on long-haul international luxury travel in the business. Coupled with the flexibility to book one-way and last-minute stress-free.

1How do you save so much on business and first-class flights?

We buy airline miles and credit card points from businesses that don’t use them at wholesale rates. Then we use those miles to book tickets for our clients at prices not available to the public. It’s easy, that’s the point!

2What are the disadvantages of booking a flight with miles?

You don’t earn miles yourself when you book a flight with miles and changes can also be a little more difficult. To change a flight you booked with miles there has to be another flight available with miles to change to which can limit options if availability is scarce. To read our complete policy on changes and cancelations click here.

3Will I earn miles on the tickets I book?

When we book you a heavily-discounted ticket with miles you will not earn miles for that flight. Not every ticket we book is with miles, but the best deals typically are.

4How much can I save?

We average 40% off retail prices for international, business and first-class tickets.

5Why was the option you sent me not 40% cheaper than retail?

Not every flight is available to book with miles so if you have limited flexibility or looking for a specific flight, we may not have a mileage deal that would fit your preference. However, we guarantee at least 5% off any retail international business or first class flight. So no matter what itinerary you are looking for you can make sure that you’re getting the best price.

6How do I pay?

We require all of our clients to have a credit card on file with us before the first booking. However, we can take payment many different ways to fit your preference. Once booking is complete we’ll send an invoice with payment instructions for whichever payment method you prefer. We currently accept payment via credit card, Zelle/Chase Quickpay, Paypay/Venmo, ACH, along with various cryptocurrencies including BTC, ETH, BCH, XMR, and many more.

7What information will I need to provide?

To book a ticket we need your full legal name, date of birth, and passport information. We also require all of our clients to have a credit card on file with us before their first booking. Preferably, we ask all of our new clients to tell us as much about their travel preferences as possible so we can tailor itineraries that will fit you best. You can submit all this information through your dashboard upon signup. Credit card information is stored separately in Stripe’s secure database.

8Can I change or cancel my flight after its booked?

Most mileage tickets can be changed or canceled for a fee. However, there are a few differences between changing a mileage ticket and a standard retail ticket. To read our full policy on changes and cancelations click here.

9Do you book economy and premium economy tickets?

We cannot offer discounts on economy and premium economy tickets because booking these flights with miles is often not cost-effective and actually more expensive than retail prices. If you’d like us to book you economy flights, out of convenience we charge a $50/Person fee to do so. If we are booking you an economy leg as a part of a larger itinerary in business or first class we won’t charge a fee for that booking.

How It Works

ASK OUR FLIGHT CONCIERGE ABOUT LAST-MINUTE SEAT SALES

At Fly Flat you work with a personal flight concierge whose priority is to understand your travel needs. Whether you travel on business or leisure we find the best-value solution to enhance your travel experience and minimize costs. 

Get in touch with an expert

Request a quote and tell us your desired itinerary, destination, or travel details. 

Sit back and relax

Your flight concierge will begin searching for open seats and discounted prices 

Choose and travel

With 2 hours – and usually faster – we will send you the best options. 

What Clients Say

Don't Take Our Word For It

We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public.

Tanner Clarkson
5/5

I have worked with Fly Flat for several months. The team’s ability to identify opportunities as well as resolve any issues in a quick and timely manner is unparallel. I would recommend reaching out if you want to ensure a smooth process and I will continue to refer friends to Fly Flat.

Vlad Zamfir
5/5

I had a last-minute international flight and the airlines wanted a crazy amount. That’s when I found FlyFlat. It was fast and easy, and I saved over $6,000.

Nina Kurz
5/5

Very helpful, easy to work with. FlyFlat often has a great deal to offer which saves us a decent amount of money. Thanks for the great service