Fly Flat FAQ

We buy airline miles and credit card points from businesses that don’t use them at wholesale rates. Then we use those miles to book tickets for our clients at prices not available to the public.

We average 35% off retail prices for international, business and first-class tickets.

Not every flight is available to book with miles so if you have limited flexibility or looking for a specific flight, we may not have a mileage deal that would fit your preference. However, we guarantee at least 5% off any retail international business or first class flight. So no matter what itinerary you are looking for you can make sure that you’re getting the best price.

When we book you a heavily-discounted ticket with miles you will not earn miles for that flight. Not every ticket we book is with miles, but the best deals typically are.

You don’t earn miles yourself when you book a flight with miles and changes can also be a little more difficult. To change a flight you booked with miles there has to be another flight available with miles to change to which can limit options if availability is scarce. To read our complete policy on changes and cancelations click here.

To book a ticket we need your full legal name, date of birth, and passport information. We also require all of our clients to have a credit card on file with us before their first booking. Preferably, we ask all of our new clients to tell us as much about their travel preferences as possible so we can tailor itineraries that will fit you best. You can submit all this information through your dashboard upon signup. Credit card information is stored separately in Stripe’s secure database.

Most mileage tickets can be changed or canceled for a fee. However, there are a few differences between changing a mileage ticket and a standard retail ticket. To read our full policy on changes and cancelations click here.

We cannot offer discounts on economy and premium economy tickets because booking these flights with miles is often not cost-effective and actually more expensive than retail prices. If you’d like us to book you economy flights, out of convenience we charge a $100/Person fee to do so. If we are booking you an economy leg as a part of a larger itinerary in business or first class we won’t charge a fee for that booking.

We require all of our clients to have a credit card on file with us before the first booking. However, we can take payment many different ways to fit your preference. Once booking is complete we’ll send an invoice with payment instructions for whichever payment method you prefer. We currently accept payment via credit card, Zelle/Chase Quickpay, PayPal/Venmo, ACH, along with various cryptocurrencies including BTC, ETH, BCH, XMR, and many more.