Frequently Asked Questions
Your questions, our solutions: business and first class travel made easy
FlyFlat saves an average of 35% off retail prices and we offer the biggest savings for one-ways and last minute flights.
Why Work with FlyFlat?
- Instant Upgrades: FlyFlat systematically identifies which economy or premium economy tickets get instant offers to upgrade to business class, where the cost is less than buying business class outright. We then book instant-upgradable tickets for customers when relevant to the itinerary they want, and instantly upgrade them to business class.
- Proprietary Methods: Many of our best deal secrets we keep safe so just FlyFlat customers can take advantage of these special fares. If you’d like to better understand the ins and outs, we encourage you to get started and we can share more on your onboarding call!
- VPN and Point of Sale Arbitrage: Sometimes where you book an airline ticket – whether the IP address where the booking is made, the point of sale processing the purchase, or both – has a big impact on the price of the ticket. FlyFlat takes advantage of these pricing discrepancies so our clients can save as much as possible. A big benefit of this strategy in particular is that it often stacks with at least one other one of our approaches listed here.
- Business and First Class Consolidators: FlyFlat has long-standing relationships with dozens of suppliers that have negotiated rates lower than published fares for specific markets and routes.
- Lower fares through our well-established and trusted relationships with a network of reputable global travel systems, ensuring our clients benefit from exclusive deals and unparalleled savings.
- Airline commissions through other travel agents where we can pass off the discounts to our clients
- And in the rare cases when none of the above is possible, we leverage rewards portal arbitrage and booking with high-earning credit cards for air travel to ensure you NEVER have to pay the retail price for your business and first-class travels with FlyFlat.
We average saving our clients 35% off long-haul international business and first-class tickets through these approaches.We are able to guarantee saving our Premier Plan members 5% off premium tickets no matter what, and in rare cases we have even saved our clients over 90% off the retail prices.
Our clients are busy, successful professionals who value their precious time above all else. This includes business owners across all industries, hedge fund managers, world-class musicians, venture and private equity GPs, and philanthropists. We work with individuals as well as entire startups with 50+ people that travel globally on a monthly basis.
Some of our clients include Praxis, RampRate, SS&K, Forkast Labs, and Sanford Rose Associates
The more last-minute and the more flexible your travel is, the higher probability is of getting a great deal through FlyFlat. And for our Premier Plan members, we guarantee 5% off ALL business and first class tickets.
For all new clients, we always encourage you to chat with our Head of VIP Concierge Services to get to know some of the brains behind what we do here at FlyFlat. Yes, a real conversation with a real human being! Please click here or the get started button elsewhere on the homepage, and after a few questions you will be able to schedule a call.
In addition, scroll up and see the logos of the companies we have been proud to serve for years and testimonials from their executive teams. You can also view our verified authentic reviews on TrustPilot here.
And if you’d like to have a reference call or email with a client or two of ours, we have many long-standing happy clients of ours that would be delighted to tell you about their experiences working with us.
Please click here or the get started button elsewhere on the homepage, and after a few questions you will be able to schedule a call with our Head of VIP Concierge Services.
Please click here or the get started button elsewhere on the homepage, and fill out the information requested, and one of our concierges will be in touch with you shortly to get you booked!
We are able to offer A solution for Business, offering comprehensive travel services for entire teams. Get Started today to schedule a call today with FlyFlat’s Head of VIP Concierge Services to learn more about how we work with small to medium enterprises.
Pricing and Fees
Yes. With the free Explorer Plan, you can request unlimited quotes for discounted business and first-class flights between the US/Canada and Europe—no commitment or payment required.
For global flight access and additional perks, the Premier Plan includes:
– Global flight access across all routes and cabin types
– Guaranteed discounts (5% off all business and first-class tickets)
– 24/7 concierge service via WhatsApp
– Full support for hotels, transfers, seat selection, and loyalty programs
See more benefits on the Premier Plan page.
The short answer is it depends.
The main factors that influence the cost of a ticket are your flexibility, when you are looking to book your travel for, origin airport, and destination airport in that order.
As you may have seen on our Flight Deal Examples page, for a client of ours that had flexibility and was flying last minute, they saved 73% off. For that client, they typically save 65% off their flights with us as they are often flexible and traveling shortly after they reach out to us.
And for someone that didn’t have much flexibility and was booking well in advance, we still were able to get them 12% off the retail price.
We have the best deals for customers flying from anywhere in the US & Canada to Europe and vice-versa, Europe to East Asia, and the Middle East to the US & Canada.
No matter the details of your particular travels, we will ALWAYS be able to beat the retail prices for any long-haul, international, business and first-class tickets.
We never charge any booking or service fees to book our discounted long-haul international business and first-class flights between the US/Canada and Europe.
We never charge our Premier Plan members any fees beyond rare circumstances, and we guarantee them 5% off all premium tickets.
See more on our pricing page.
We charge change fees because unlike booking a normal ticket, to get a heavily discounted ticket there is a lot of leg work behind the scenes involved to make that happen. So when there is a change or cancellation, even with utilizing our proprietary software, we are on average looking at at least an hour of 1-2 members of our team’s time to make the change or cancellation happen. In addition, for a subset of our heavily discounted tickets, FlyFlat pays additional fees to fulfillment partners and consolidators we have contracts with on top of whatever the airline may charge.
For Premier Plan members, we don’t charge any change fees beyond $150 for the most complicated of heavily-discounted bookings (where you’re always saving at least $500 off the retail prices!).
Discounts are rare but for flights booked within 72 hours of the flight, we often will be able to find a discounted enough economy ticket that we will not need to charge a service fee.
Our concierge service includes any retail economy flights you would like to book and for individuals we charge a $100/ticket fee, and for Premier Plan members or enterprise customers there is no fee.
And if FlyFlat books you an economy leg as a part of a larger itinerary in business or first class we will never charge a fee for that booking.
Booking
We are always behind the scenes watching you every step of the way 24/7/365, checking every flight and re-confirming every service request like seat selection, meals, etc. multiple times between your booking and your flight. Nevertheless, sometimes force majeure such as bad weather, airline IT issues, or agent incompetence brings problems such as canceled flights or missed connections. When that occurs, we immediately take action to find a solution, and we stay in very close contact with you in whatever communication method you prefer until the issue is resolved.
To book most tickets we just need the full legal name and date of birth of anyone traveling. For a minority of tickets we will also need your passport information. We also require our clients to have a credit card on file with us before their first booking. Credit card information is stored securely with Stripe and no one on the FlyFlat team ever has access to the actual credit card number.
In addition to the essential information above, we ask our new clients to tell us as much about their travel preferences as possible so we can tailor itineraries and experiences that fit our clients needs and desires from day one. This information is submitted through a secure form where only FlyFlat team members that need to view the information as part of a booking have access to it.
We take our client’s data very seriously and we have never been hacked or have had any client data leak in the six years we have been in business. Click here to view our full privacy policy.
Our concierge team as a default takes care of booking the best seats and meals depending on the preferences our clients have.
Yes, unless otherwise specified our discount tickets have the same access to business-class lounges as normal full-priced tickets.
All of your booked itineraries may be accessed via the Travefy app – upon every booking we send you a confirmed itinerary you can view in your browser or via the Travefy app.
FlyFlat Deals is now in beta – on FlyFlat Deals we aggregate of the best deals available in the world in business class to and from all major cities worldwide, and allow you to search in real time a major subset of all the inventory our concierge product is able to serve our customers.
This is the first product in the world that allows you to book a heavily discounted deal instantly without having to interact with a human – please sign up if you’re interested so we can know to prioritize adding your city more quickly!
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